Tafrija Warranty Policy
At Tafrija, we stand behind the quality and craftsmanship of our products. We are committed to ensuring that you are completely satisfied with your purchase. Our warranty policy outlines the coverage for our products and the steps to take in case of any issues.
- Warranty Coverage
- Duration: All Tafrija products come with a warranty period of 6 months from the date of purchase.
- What is Covered:
- Defects in materials and workmanship.
- Damage caused during manufacturing.
- What is Not Covered:
- Normal wear and tear, including scratches, fading, and general aging of materials.
- Damage caused by misuse, neglect, or improper care.
- Customized or personalized items.
- How to Make a Warranty Claim
- Contact Us:
- Email us at admin@tafrija.co.ke with the subject line “Warranty Claim.”
- Include your order number, a description of the issue, and clear photos of the product showing the defect.
- Review Process:
- Our team will assess your claim within 5 business days of receiving your email.
- If your claim is approved, we will provide you with instructions on how to return the defective item.
- Resolution:
- Approved claims may result in a repair, replacement, or store credit, depending on the nature of the issue.
- Shipping for Warranty Claims
- Customer Responsibility: The customer is responsible for shipping costs associated with returning the item for warranty evaluation.
- Tafrija Responsibility: If the warranty claim is approved, Tafrija will cover the shipping costs for sending the repaired or replacement product back to you.
- Limitations of Liability
This warranty is limited to the value of the product. Tafrija is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
- Contact Us
For any questions or to initiate a warranty claim, please contact us:
- Email: admin@tafrija.co.ke
- Phone: +254 782 692 576
- Website: www.tafrija.co.ke
Thank you for choosing Tafrija. Your satisfaction is our priority!