Tafrija Terms & Conditions

Last Updated: June 2026

Please read these Terms & Conditions (“Terms”) carefully before using tafrija.co.ke (the “Website”) or placing an order with Tafrija African Accessories (“Tafrija,” “we,” “us,” or “our”). By browsing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Us

Tafrija African Accessories is based in Lower Kabete, Kiambu, Kenya.

• Email: sales@tafrija.africa
• Phone: +254 782 692 576

2. Eligibility

By using this Website, you confirm that you are at least 18 years old, or are using the Website under the supervision of a parent or guardian, and that you have the legal capacity to enter into a binding contract.

3. Products

• All products listed on the Website are handcrafted African accessories, and we make reasonable efforts to display their colors, materials, and sizing accurately. Because items are handmade, slight variations in beadwork, color, or finish between the product photo and the item you receive are normal and do not indicate a defect.
• We reserve the right to limit the quantity of any product we supply, and to discontinue any product at any time.
• Prices are displayed in Kenyan Shillings (KES) and US Dollars (USD), and you may select your preferred currency. Prices are subject to change without notice, but changes will not affect orders already confirmed.

4. Orders and Acceptance

• Placing an order on the Website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including product unavailability, pricing errors, or suspected fraudulent activity.
• An order is only confirmed once you receive an order confirmation from us by email or SMS. This confirmation does not guarantee that the listed price or product availability was free of error; if we discover an error after confirming your order, we will contact you before proceeding.
• You are responsible for reviewing your order, delivery address, and contact details for accuracy before submitting payment, as we are not responsible for delivery delays or failures caused by incorrect information you provided.

5. Pricing and Payment

• Payment is required at the time of ordering. We accept payment via Pesapal, which supports credit and debit cards, PayPal, M-Pesa, and other mobile money platforms, as detailed on our Payment Methods page.
• We do not store your full card or mobile money details; these are processed securely by Pesapal.
• You are responsible for any bank or currency conversion fees charged by your card issuer or mobile money provider.

6. Shipping and Delivery

• We deliver locally within Kenya and internationally, as described on our Delivery page.
• Shipping costs, available delivery methods, and estimated delivery times are calculated and displayed at checkout based on your delivery address.
• You are responsible for providing an accurate delivery address and for any import duties, taxes, or customs charges applicable in your destination country.
• Estimated delivery times are not guaranteed and may be affected by factors outside our control, including customs processing, courier delays, or circumstances of force majeure.

7. Returns, Refunds, and Cancellations

Returns, exchanges, refunds, and order cancellations are governed by our Returns and Refunds Policy, which forms part of these Terms.

8. Intellectual Property

All content on this Website, including product photographs, descriptions, logos, graphics, and text, is the property of Tafrija African Accessories or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from this Website for commercial purposes without our prior written consent.

9. Account Registration

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Please notify us immediately at sales@tafrija.africa if you suspect unauthorized use of your account. You are not required to create an account to place an order; guest checkout is available.

10. Acceptable Use

You agree not to use the Website to:

• Submit false or fraudulent orders
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Upload or transmit any harmful code, or content that is unlawful, defamatory, or infringes on the rights of others
• Use automated tools to scrape, copy, or extract data from the Website without our permission

11. Customer Reviews and Submitted Content

If you submit a product review, comment, or other content to the Website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content in connection with the Website and our marketing. You confirm that any content you submit is your own, accurate, and does not infringe on any third party’s rights or contain offensive material.

12. Limitation of Liability

To the extent permitted by Kenyan law:

• We are not liable for any indirect, incidental, or consequential loss arising from your use of the Website or your purchase of our products.
• Our total liability to you for any claim arising from your order is limited to the amount you paid for the relevant product.
• Nothing in these Terms limits any right or remedy you are entitled to under the Consumer Protection Act, 2012, or any other applicable Kenyan consumer protection law.

13. Disclaimer

The Website and its content are provided “as is.” While we make every effort to keep the Website accurate, secure, and available, we do not guarantee that it will be free of errors, interruptions, or security vulnerabilities at all times.

14. Force Majeure

We will not be held responsible for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government restrictions.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Kenya, including the Consumer Protection Act, 2012, the Data Protection Act, 2019, and the Kenya Information and Communications Act. Any disputes arising from these Terms or your use of the Website will first be addressed through good-faith negotiation between you and Tafrija. If unresolved, disputes may be referred to mediation or the appropriate courts of Kenya, or, where applicable, to the Competition Authority of Kenya for consumer protection matters.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal requirements. Continued use of the Website after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

If you have questions about these Terms, please contact us:

Tafrija African Accessories
Email: sales@tafrija.africa
Phone: +254 782 692 576
Address: Lower Kabete, Kiambu, Kenya